DCCS Australia (DRY CLEANING COMPUTERS SYSTEMS AUSTRALIA PTY. LTD.) ABN (67 006 155 602) (“DCCS”, “we”, “us” or “our”) respects your privacy. This policy explains how we collect, hold, use and disclose personal information, and how you can access and correct it or make a complaint.
We are bound by the Privacy Act 1988 (Cth) (the Privacy Act) and the Australian Privacy Principles (APPs). This policy applies to our website at https://www.dccs.com.au (the Website), and our SMS, MMS and email communications, together called the Service.
By using the Service, you acknowledge that you have read this policy. If you do not agree with it, please do not use the Service.
Personal information means information or an opinion about an identified individual, or an individual who is reasonably identifiable.
Sensitive information is a subset of personal information that includes health information, biometric information, and information about racial or ethnic origin, political opinions, religious beliefs and criminal records. Precise location data is not always sensitive information, but we treat it with extra care.
Usage Data means data collected automatically through use of the Service, such as the duration of a page visit.
Service Provider means a third party that handles information on our behalf to help us deliver or improve the Service.
Device means any computer, phone, tablet or other device used to access the Service.
The information we collect depends on how you deal with us. It may include:
Identity and contact details: your name, email address, phone number, postal address, and the organisation you represent.
Account information: your login details and preferences, if you create an account
Transaction and enquiry information: details of products or services you ask about or purchase, support requests, and our correspondence with you.
Communication preferences: your marketing choices and your SMS, MMS and email opt-in and opt-out records.
Usage Data: your IP address, browser type and version, device type and identifiers, operating system, the pages you visit, the time and date of your visit, time spent on pages, referring pages and other diagnostic data.
Location information: the approximate or precise location of your Device, collected through the Application only with your permission.
Recruitment information: if you apply for a job with us, your résumé, work history, referees and any other information you give us.
Payment information: we do not store full card details.
We do not intend to collect sensitive information through the Service. If we need to, we will ask for your consent first, unless the law allows us to collect it without consent.
We collect personal information:
directly from you, for example when you complete a form, create an account, contact us, subscribe to updates, reply to a message or apply for a job;
automatically, through cookies, web beacons, tags, scripts and similar technologies when you use the Service;
through the Application, when you enable features such as location services; and
from third parties, such as your employer or organisation, our business partners, publicly available sources and Service Providers, where it is unreasonable or impracticable to collect it from you directly.
If you give us personal information about someone else, you must have their permission and make sure they know about this policy.
We use personal information to:
provide, operate and maintain the Service;
manage your account and registration, if you have one;
carry out our contract with you, including supplying and invoicing the products or services you have requested;
respond to your enquiries and manage your requests;
contact you with updates, security notices and information about the services you use;
send you news, special offers and information about our goods, services and events, where permitted by law and subject to Section 6;
analyse usage, identify trends, measure the effectiveness of our campaigns, and improve the Service, our products and your experience;
maintain the security of the Service and prevent fraud and misuse;
assess and process job applications;
meet our legal and regulatory obligations, resolve disputes and enforce our agreements; and
evaluate or carry out a merger, sale, restructure or similar transaction (see Section 9).
We will only use or disclose your personal information for a different purpose if you consent, if you would reasonably expect it and the purpose is related to the purpose of collection, or if the law allows or requires it.
We may send you marketing messages by email, SMS, MMS, phone or push notification if you have consented, or where the law otherwise permits. Every commercial electronic message we send will identify us and include a working way to opt out. Under the Spam Act 2003 (Cth), we will honour unsubscribe requests within five business days.
You can opt out at any time by using the unsubscribe link in a message, replying STOP to an SMS or MMS, changing your Device settings for push notifications, or contacting us using the details in Section 19.
If you opt in to receive SMS or MMS messages from us:
-message frequency may vary;
-message and data rates may apply;
-for help, contact [email protected] or call +61 3 9530 2211; and
-you can unsubscribe at any time by replying STOP to any message or clicking the unsubscribe link in the message.
Mobile opt-in data collected and processed through our 10-digit long code, including your mobile number and related communication preferences, is kept strictly confidential. We do not share it with any third party for marketing purposes. We may share it with Service Providers only to the extent needed to deliver messages and operate the messaging service.
We use cookies, web beacons, tags and scripts to operate the Website, remember your choices, and understand how the Service is used.
Cookies are small files placed on your Device. Session cookies are deleted when you close your browser. Persistent cookies stay on your Device until they expire or you delete them.
Web beacons (also called clear gifs or pixel tags) are small electronic files in pages or emails that let us count visits and email opens and check system integrity.
You can set your browser to refuse cookies or to tell you when a cookie is being sent. If you refuse cookies, some parts of the Service may not work.
With your prior permission, the Application may collect information about your Device’s location to provide, customise and improve its features. This information may be stored on your Device or uploaded to our servers or those of a Service Provider. You can enable or disable location access at any time through your Device settings. If you disable it, some features may not work.
From 10 December 2026, the Privacy Act requires us to say in this policy if we have arranged for a computer program to use personal information to make, or substantially and directly help make, a decision that could reasonably be expected to significantly affect your rights or interests.
At the date of this policy, DCCS does not use computer programs to make decisions, or to substantially and directly assist in making decisions, that could reasonably be expected to significantly affect an individual’s rights or interests. We will update this section before we start doing so.
We may disclose your personal information to:
Service Providers that help us run the Service, such as hosting, analytics, customer relationship management, email and SMS delivery, payment processing, IT support and professional advisers, who may only use it for the purposes we give them;
our affiliates, meaning our parent company and any related entities, who are required to follow this policy;
business partners, only where you have consented or would reasonably expect it, to provide a product or service you have asked about
other users, where you choose to share information in public areas of the Service. Information shared this way may be seen by others and may be publicly distributed;
a buyer or other party in connection with a merger, sale of assets, financing or acquisition of all or part of our business. We will give notice before your personal information is transferred and becomes subject to a different privacy policy;
government bodies, courts and law enforcement, where required or authorised by law or in response to a valid request; and
anyone else where you have given your consent.
We may also disclose personal information where we reasonably believe it is necessary to comply with a legal obligation, protect our rights or property, prevent or investigate wrongdoing, protect the safety of users or the public, or protect against legal liability.
We do not sell your personal information.
Some of our Service Providers store or process information outside Australia.
Before we disclose personal information overseas, we take reasonable steps to make sure the recipient handles it in a way that is consistent with the APPs, for example through contractual protections. In some cases we may rely on your consent, or on another exception allowed by the Privacy Act.
We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. No method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.
If there is an eligible data breach that is likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) as required by the Notifiable Data Breaches scheme.
14. How long we keep personal information
We keep personal information only for as long as we need it for the purposes in this policy, or as required by law. Our current approximate retention periods are:
account and customer records: 7 years after the relationship ends
marketing preferences and opt-out records: for as long as needed to honour your choices;
Usage Data: up to 26 months, unless needed longer for security or to improve the Service; and
unsuccessful job applications:12 months.
When we no longer need personal information, we take reasonable steps to destroy it or de-identify it.
15. Access to and correction of your personal information
You can ask us for access to the personal information we hold about you, and ask us to correct it if it is inaccurate, out of date, incomplete, irrelevant or misleading. You may also be able to update or delete some details by signing in to your account settings.
To make a request, contact us using the details in Section 19. We may need to verify your identity first. We will respond within a reasonable time, usually within 30 days. We do not charge for making a request, but we may charge a reasonable fee to cover the cost of providing access in some cases. If we refuse a request, we will tell you why in writing and explain how you can complain.
You may also ask us to delete your personal information. We will do so where we can, but we may need to keep certain information where we have a legal obligation or other lawful reason.
16. Anonymity and pseudonymity
Where it is lawful and practicable, you may deal with us anonymously or by using a pseudonym, for example when browsing the Website or making a general enquiry. We may not be able to provide some products or services if you do not identify yourself.
17. Children’s privacy
The Service is not directed at children under 18. We do not knowingly collect personal information from children under that age. If you are a parent or guardian and believe your child has given us personal information, please contact us and we will take steps to delete it.
18. Links to other websites
The Service may link to websites that we do not operate. We have no control over, and are not responsible for, the content or privacy practices of those sites. We encourage you to read the privacy policy of each site you visit.
19. Contact us and complaints
If you have a question about this policy, want to access or correct your personal information, or want to make a privacy complaint, please contact our Privacy Officer:
Privacy Officer, DCCS Australia
Email: [email protected]
Phone: +61 3 9530 2211
Post: 3/17-23 Walter Street, Moorabbin
Web: https://www.dccs.com.au/about/contact/
If you make a complaint, please include enough detail for us to understand and investigate it. We will acknowledge your complaint within [5] business days and aim to resolve it within [30] days.
If you are not satisfied with our response, you can complain to the Office of the Australian Information Commissioner:
Web: www.oaic.gov.au
Phone: 1300 363 992
Post: GPO Box 5288, Sydney NSW 2001
20. Users outside Australia
If you are in the European Economic Area, the United Kingdom or California, you may have additional rights, such as the right to object to or restrict processing, data portability, and the right to withdraw consent. We will explain the legal basis for our processing and how to exercise these rights in a supplementary notice, or you can contact us using the details in Section 19.
21. Changes to this policy
We may update this policy from time to time to reflect changes in our practices or in the law. We will post the updated policy on this page and change the “Last updated” date. If the changes are significant, we will let you know by email or a prominent notice on the Service before they take effect. Please review this policy periodically.